Find answers to common questions about MultiChef products
General
What is a multicooker?
A multicooker is a versatile kitchen appliance that combines multiple cooking functions in one device. It can pressure cook, slow cook, steam, sauté, make rice, yogurt, and more.
How does the MultiChef differ from other multicookers?
MultiChef features advanced temperature control, a larger capacity, premium non-stick coating, and 15+ cooking programs. It also includes smart sensors for perfect results every time.
Is the MultiChef easy to use for beginners?
The MultiChef comes with preset programs, a detailed recipe book, and an intuitive control panel. Most users master it within their first few uses.
Usage & Cooking
What can I cook in the MultiChef?
You can cook virtually anything: rice, soups, stews, roasts, steamed vegetables, yogurt, desserts, bread, and much more. The possibilities are endless!
How long does it take to cook meals?
Cooking times vary by recipe. Pressure cooking can reduce cooking time by up to 70%. For example, rice takes 12 minutes, chicken stew takes 25 minutes, and beans take 30 minutes.
Can I use the MultiChef for meal prep?
Yes! The MultiChef is perfect for meal prep. You can cook large batches and use the keep-warm function for up to 24 hours.
Is it safe to leave the MultiChef unattended?
Yes, the MultiChef has multiple safety features including automatic pressure release, overheat protection, and a locking lid. However, we recommend staying nearby during the first few uses.
Maintenance & Care
How do I clean the MultiChef?
The inner pot, lid, and accessories are dishwasher safe. The exterior can be wiped with a damp cloth. Always ensure the pressure valve is clean and clear.
How often should I replace the sealing ring?
We recommend replacing the sealing ring every 12-18 months or if you notice any cracks or odors. Replacement rings are available on our website.
Can I use metal utensils in the pot?
We recommend using silicone, wood, or plastic utensils to protect the non-stick coating. Metal utensils may scratch the surface over time.
Warranty & Support
What warranty does the MultiChef come with?
All MultiChef products come with a 2-year manufacturer's warranty covering defects in materials and workmanship. Extended warranties are available for purchase.
What if my MultiChef stops working?
Contact our customer support team immediately. If it's within warranty, we'll repair or replace it free of charge. We also offer troubleshooting guides on our website.
Where can I buy replacement parts?
Replacement parts are available on our website, including inner pots, sealing rings, steam racks, and more. Most parts ship within 24 hours.
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help.